Delivery & FAQ’s
The following information is for goods purchased through the online shop and doesn’t apply to ticket purchases.
Christmas Delivery 2016
Please order by 18:00pm on 15th December for delivery in time for Christmas. We will dispatch orders after this date but cannot guarantee delivery before Christmas after 15th.
How much is delivery?
UK delivery is a flat rate of £3.50 for all orders up to £40 and delivery is free for orders over £40.
International delivery is a flat rate of £6 for all orders.
When will my order be dispatched?
We aim to dispatch all orders within 2-3 working days.
How will my order be delivered?
All UK orders are sent using Royal Mail 1st class delivery and international orders are sent using Air Mail.
How long will delivery take?
Orders dispatched to UK addresses should take 2-4 days.
Orders to Europe should take 10 days for delivery.
Orders dispatched to countries outside of Europe can take up to 20 days for delivery.
Will you only deliver to the cardholders address?
No, we are happy to deliver to an alternative address
I’m purchasing as a gift, will any pricing information be included with my order?
We do include a priced receipt but if you would like your order to be sent without one, please let us know in the ‘Order Notes’ section during checkout.
Who can I contact regarding my order
You can e-mail us on firstname.lastname@example.org or if you would prefer to telephone you can either call the Visitor Centre on 01242 604244 during our open season and the estate office on 01242 602308 during our close season.